All of our merchandise is carefully packed and shipped out via USPS. Shipments go out 7 days a week, within 48 hours of confirmed payment.
All shipments require signature confirmation upon delivery. We insure all of our packages upon request, unless over $500 USD.
All international custom fees and taxes are the responsibility of the buyer. Since international customs fees and taxes are subject to the applicable fees for the country that your package is being shipped to, we ask all buyers to research the fees specific to the shipment prior to making your purchase.
Please note that if customs fees are not paid by the customer, they will be held responsible for the return shipping charges.
Your satisfaction is our priority and we will gladly offer a 7 day return policy.
We guarantee the authenticity of everything that well sell, but if you are unhappy for any reason, we offer a refund, minus the shipping charge, through the method of a store credit for the full amount of purchase. This policy only applies to online purchases which are returned within 7 days of receipt.
Please note that all items must be in original condition.
All international and in-store purchases are FINAL SALE.
INITIATING A RETURN
- Email ******** to request your return authorization (RA) number.
- Securely pack your item and arrange for shipment with your preferred carrier. **All returns must be fully insured for the purchase price and shipped back to us with direct signature required.
- Include your original packing slip with RA number in the package.
- You will receive an email once we receive your package confirming the return.
- Please be sure to include all articles which were shipped to you (ie: dust bags, authenticity cards, tags, etc.). Failure to include these articles will result in a 15% restocking fee.
RETURN SHIPMENT ADDRESS
All returns must be fully insured for the purchase price and shipped with direct signature required. Please ship your item to:
ATTN: Eleven Consignment Boutique
70 5th Ave
NEW YORK, NY 11217